In 2016 the Housing Service procured Chubb Fire and Security Limited to provide Technology Enabled Care Services (installation, maintenance and repair) in our eight sheltered housing schemes. In 2024 the Chubb system was installed in a newly developed ninth sheltered housing scheme at Honeycroft in Lawford. The telecare service allows 24/7 communication from each property to the out of hours call centre (Amphora/ Helpline).
This decision extends the "Essential Plus" maintenance service by one year which includes access to Chubb's service centre to report faults and allows 24/7 contact with their engineers.
Included is an annual Planned Preventative Maintenance (PPM) visit to carry out a range of tests and checks to ensure that the system is fully operational and that the key system components are operating correctly and are in a serviceable condition.