Issue details

To seek Cabinet's agreement to the self assessment carried out against the Housing Ombudsman's Complaint Handling Code and to the associated complaint performance and service improvement report

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 27/03/2024

Expenditure or Saving: Expenditure;

Decision due: 17 May 2024 by Cabinet

Lead member: Housing & Planning Portfolio Holder

Lead director: Corporate Director (Operations and Delivery)

Department: Corporate Business Schedule

Contact: Emma Norton, Senior Housing Manager Email: