Issue details

Housing Complaints Policy

 

 

To obtain the approval of the Corporate Director (Operations and
Delivery), in consultation with the Housing Portfolio Holder, to
introduce a stand-alone Complaints Policy for the Council’s tenants
and leaseholders to meet the requirements of the Housing
Ombudsman’s revised Complaints Handling Code.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 28/09/2022

Decision due: 27 Sep 2022 by Corporate Director (Operations and Delivery)

Contact: Damian Williams, Corporate Director (Operations and Delivery) Email: enorton@tendringdc.gov.uk Email: dwilliams@tendringdc.gov.uk Tel: 01255 686319.

Decisions

Background papers