Issue details

Tendring District Council officers have led Essex Online Partnership (EOLP) partners in a multi-partner, value-for-money, SIP telephony framework offering which all EOLP partners can join as and when their existing telephony contractual arrangements allow. This in turn has volume-based pricing reduction benefits for each partner.
With reference to the published accompanying report the following benefits will be accrued;
1)The decision aligns with the council’s digital ‘cloud first’ strategy and customer services strategy.
2)Minimal service disruption and technology change complexity risk.
3)Value for Money.
4)Resilience enhancements to a critical council communications channel.
5)Decision timeliness - The Council has been utilising Bt ISDN30 telephony technology for a number of years and these services will cease in 2025.
6)Enhanced telephone call volume capacity and flexibility to temporarily increase incoming telephone lines, if required. Note: In this context, the council’s adopted customer service strategy moving service users onto self-service channels is relevant.
7)Framework agreement procurement in accordance with our procurement rules of procedure.
8)A managed service supported by the UK’s telephony network market leader.