Issue - meetings

To enable Cabinet to give consideration to a comment made to it by the former Service Development and Delivery Committee in respect of the above.

That Cabinet notes, and welcomes, the support of the former Service Development and Delivery Committee in this matter.

It was reported that, at its final meeting held on 4 April 2018, the former Service Development and Delivery Committee had received a demonstration from the Council’s Head of IT and Corporate Resilience (John Higgins) and IT Support Officer (Dan Pobjoy) on how to use Skype for Business and also how to use the Council’s Self-Service Portal (Kiosk).

The Skype for Business demonstration had included how to use instant messaging, how to share a document, make a phone call and make a video call.

The Self-Service Portal demonstration had provided Members of the Committee with information on how to use the Portal to register to vote and to submit information for queries relating to Housing, Licensing, Benefits, Council Tax and other inquiries.

Members of the Committee had been given the opportunity to ask questions throughout the demonstrations.

Following on from the demonstrations the Head of IT and Corporate Resilience had given the Committee a presentation on the Council’s IT systems, Past, Present and Future.

The presentation had covered the following areas:

(1)  The Council’s Secure Data Storage;

(2)  Corporate Cisco Council Network (Voice & Data) Evolution;

(3)  Strategic Operational Investments;

(4)  Strategic Communications Investments;

(5)  Self-Service Portals (Kiosks);

(6)  Strategic IT Investment Programme Financial Analysis;

(7)  Digital Transformation Programme; and

(8)  Front-Office System Investment.

Following on from the presentation Members of the Committee had been given the opportunity to ask questions which had been responded to by the Head of IT and Corporate Resilience and the Portfolio Holder for Finance and Corporate Resources (Councillor G V Guglielmi) who was also in attendance.

The former Service Development and Delivery Committee had decided to comment to Cabinet that –

“the Committee would like to express their support for the excellent progression and changes with regards to the Council’s IT systems which were beneficial for all.”

The Finance and Corporate Resources Portfolio Holder had responded as follows –

“I would like to thank the former Service Development and Delivery Committee for its support with regards to the progression and changes in respect of the Council’s IT systems. Together with the Head of IT and Corporate Resilience, I would be very pleased to attend a future meeting of the new Resources and Services Overview and Scrutiny Committee, to give a further update on the progress of the second tranche of IT investment, at the appropriate time.”

It was moved by Councillor G V Guglielmi, seconded by Councillor Stock and –

RESOLVED that Cabinet notes, and welcomes, the support of the former Service Development and Delivery Committee in this matter.