To present to Cabinet the Annual Housing Complaints Performance and Service Improvement Report for scrutiny and challenge, which includes a self-assessment carried out against the Housing Ombudsman’s Complaint Handling Code for 2024/25 prior to publication and submission.

RESOLVED that Cabinet –

(a)    in accordance with the Housing Ombudsman’s Complaint Handling Code and in compliance with Cabinet’s scrutiny and oversight requirements, formally receives and notes the Council’s Annual Complaints Performance and Service Improvement Report, which includes the Annual Self-Assessment against the Code, as set out in Appendices A and B to the Portfolio Holder’s report (A.3);

(b)    formally approves its response, as submitted by the Leader of the Council at this meeting and recorded above, to the Annual Complaints Performance and Service Improvement report, for publication; and

(c)     authorises Officers to publish both the Service Improvement Report and the Cabinet’s response thereto on the Council’s website within the section relating to complaints and to submit the self-assessment to the Housing Ombudsman by no later than 30 September 2025.