Live information was taken on 6^th November 2024.

To report the following areas:-

-       number of complaints received/registered in the quarter;

-       number of cases closed in the quarter;

-       number of acknowledgements within 3 working days;

-       number of harm assessment completions within 20 days of complaint receipt;

-       number of site visits within the 20 day complaint receipt period;

-       number of update letters provided on/by day 21;

-       number of live cases presented by category, electoral ward and time period since receipt; and

-       enforcement-related appeal decisions.