Issue - meetings

To update Cabinet on the progress of the two year Digital Transformation investment programme based upon quality, time and cost reporting;

To update Cabinet on significant events and changes which have affected the Programme; and

To bring to Cabinet’s attention details of cost pressures relating to digital working, partly arising from the changes referred to above.

RESOLVED that Cabinet –

(a)       acknowledges the digitally enabled achievements delivered to date, including:

              i.       My Tendring portal major customer service improvements;

             ii.       My Tendring portal positive customer feedback;

            iii.       a strategic IT investment shift from large cyclical capital costs to an ongoing digital revenue cost model;

           iv.       enhancements to the Council’s data infrastructure, cyber security protection and digital resilience;

            v.       developing in-house programming skills and expertise; and

           vi.       The new Leisure and Tourism App now promoting events.

(b)       recognises the Council’s increasing use of digital technology to deliver efficient and effective services.

(c)       acknowledges the various changes which have affected the programme and the resultant “worst case” cost pressures that have emerged.

(d)       approves that the cost pressures of £181,754 in 2019/20 and £113,942 in 2020/21, as set out in the report, are reflected in the on-going financial forecast and financial performance reports.

The Cabinet gave consideration to a comprehensive report of the Corporate Finance and Governance Portfolio Holder (A.5) which updated it on the progress of the two year Digital Transformation investment programme based upon qualitative, time and cost reporting including those significant events/ changes which had affected the programme. The report also brought to Cabinet’s attention details of cost pressures relating to digital working, partly arising from the changes referred to above.

The report provided detail to the Cabinet principally on the following matters:-

(1)       a new ‘My Tendring’ Customer Self-Service Portal;

(2)       Cloud Migration to the Public Cloud;

(3)       a new Tendring Leisure and Tourism App;

(4)       over-arching strategic Digital Transformation benefits;

(5)       Office Transformation Digital works;

(6)       Digital Transformation Programme Timescales;

(7)       Digital Transformation Programme Costs;

(8)       Microsoft Licensing costs; and

(9)       Northgate Electronic Document Record Management replacement.

Having considered the information provided in the report and appendices thereto:-

It was moved by Councillor G V Guglielmi, seconded by Councillor Porter and:-

RESOLVED that Cabinet –

(a)       acknowledges the digitally enabled achievements delivered to date, including:

              i.       My Tendring portal major customer service improvements;

             ii.       My Tendring portal positive customer feedback;

            iii.       a strategic IT investment shift from large cyclical capital costs to an ongoing digital revenue cost model;

           iv.       enhancements to the Council’s data infrastructure, cyber security protection and digital resilience;

            v.       developing in-house programming skills and expertise; and

           vi.       The new Leisure and Tourism App now promoting events.

(b)       recognises the Council’s increasing use of digital technology to deliver efficient and effective services.

(c)       acknowledges the various changes which have affected the programme and the resultant “worst case” cost pressures that have emerged.

(d)       Approves that the cost pressures of £181,754 in 2019/20 and £113,942 in 2020/21, as set out in the report, are reflected in the on-going financial forecast and financial performance reports.