Decision details

RESOLVED that Cabinet –

(a)       acknowledges the digitally enabled achievements delivered to date, including:

              i.       My Tendring portal major customer service improvements;

             ii.       My Tendring portal positive customer feedback;

            iii.       a strategic IT investment shift from large cyclical capital costs to an ongoing digital revenue cost model;

           iv.       enhancements to the Council’s data infrastructure, cyber security protection and digital resilience;

            v.       developing in-house programming skills and expertise; and

           vi.       The new Leisure and Tourism App now promoting events.

(b)       recognises the Council’s increasing use of digital technology to deliver efficient and effective services.

(c)       acknowledges the various changes which have affected the programme and the resultant “worst case” cost pressures that have emerged.

(d)       approves that the cost pressures of £181,754 in 2019/20 and £113,942 in 2020/21, as set out in the report, are reflected in the on-going financial forecast and financial performance reports.