There had been service failure in the landlord's handling of repair issues relating to the complainant's tenanted property. In recognition of this service failure and for the associated distress caused to the tenant, the recommendation from the Housing Ombudsman that a payment in the sum referenced be made to the tenant. The recommendations have been accepted.

To accept the recommendation of the Housing Ombudsman in respect of a complaint investigated and determined by it - including to authorise a payment in the sum of £500 to the tenant concerned (reference 202116817).

Option 1 - The non-payment of the proposed sum was considered and rejected as an option.
Option 2 - The Housing Ombudsman investigation determined the extent of the service failure and has independently evaluated the extent of payment to the tenant.
Option 3 - The recommendations have been accepted in full and, consequently, the Council's agreement with the Housing Ombudsman could not be fulfilled without making the payment concerned.