Decision details

Decision Maker: Corporate Director (Operational Services)

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The service given fell short of that which a Careline customer should expect.


To award compensation to the sum of £500 to a Careline service user

Alternative options considered:

Option 1 - This case was sent to the Ombudsman who made the recommendation for the compensation payment. We accept the recommendations made.

Publication date: 20/02/2020

Date of decision: 14/02/2020