Decision Maker: Corporate Director (Operational Services)
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
The service given fell short of that which a
Careline customer should expect.
To award compensation to the sum of £500
to a Careline service user
Option 1 - This case was sent to the Ombudsman
who made the recommendation for the compensation payment. We accept
the recommendations made.
Publication date: 20/02/2020
Date of decision: 14/02/2020