Decision details

To authorise payment to a complainant in accordance with recommendations from the Local Government and Social Care Ombudsman

Decision Maker: Chief Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

The consideration of the complaint by the Local Government & Social Care Ombudsman identified a service failing and as part of their recommendations a payment in the sum identified was considered appropriate.

Decision:

To authorise a payment in the sum of £600 to a complainant in accordance with recommendations from the Local Government & Social Care Ombudsman due to a finding of fault by the Council in the case concerned.

Alternative options considered:

There are no direct implications with this decision.

Publication date: 20/11/2025

Date of decision: 19/11/2025