To pay a complainant the sum of £400 following the Ombudsman’s investigation (reference 23007703). In recognition of the faults in the complaint handling process and the prolonged avoidable frustration.

This represents the practice of the Council where officers follow the recommendations of the Ombudsman investigation and ensure compensation payment is made to the complainant.

The non-payment of the proposed sum was not considered as this was a request received from the Ombudsman.