Decision details

Management Team Items - Report of the Monitoring Officer - A.8 - Housing Ombudsman Findings and other Incidental and Related matters

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

RESOLVED that Cabinet notes the Monitoring Officer’s report (A.8) and, in particular:-

 

(a)    the findings/orders/recommendations from the Housing Ombudsman in the two cases covered by this report, the compliance with those matters by the Council and the wider learning points set out; and

 

(b)    the incidental and related matters concerning the Council’s compliance with the Ombudsman’s Code, complaints performance and service improvement and the intention to report to the Audit Committee (on 26 September 2024) in relation to the Local Government and Social Care Ombudsman’s Annual Letter for 2023/24 in respect of complaints submitted to that Ombudsman Service.

 

Report author: Keith Simmons

Publication date: 20/09/2024

Date of decision: 20/09/2024

Decided at meeting: 20/09/2024 - Cabinet

Accompanying Documents: