Decision details

Since front reception reopened after Covid 19 this security resource has proved invaluable. The guard is able to ‘queue bust’ when it is particularly busy and their presence acts as a calming influence when people start to get agitated.
Particularly, as we often have young or junior customer service agents on the front counter, it helps to have a male presence in uniform protecting our staff.
Funding for this initiative has been agreed by the Assistant Director, Finance and IT.

To continue to employ a security guard to man front reception at Pier Avenue for the next 12 months during opening times at £197.40 + VAT per week.

Option 1 - Consideration has been given to having no security presence however, since Covid 19 and with the current cost of living crisis, there are more frequent instances where customers become aggressive and abusive towards our customer service agents. Without a security guard there is a risk of escalation and physical abuse.