| Reference Number :- | 2139 |
| Date :- | 2012/01/25 |
| Decision Maker :- | Cabinet |
| Subject to Call-in :- | Yes |
| Subject of Decision :- | Review of the Councill's Cash Collection Service |
| Decision :- | (a) That the Council’s cash collection service be transferred from the Council’s four cash offices to an outsourced bill pay service offering significant numbers of outlets distributed in the District. (b) That the necessary implementation plan allows for a phased closure of the cash offices which will incur an estimated cost of £20,000 in year 1. |
| Reason for Decision :- | Having considered the petition and in order to enable this proposal to be progressed. |
| Alternative Options Considered :- | (1) Enhance cash office service provision to provide better value for money; (2) Existing cash offices to remain open but for reduced hours; (3) Retain current opening times but reduce staff to absolute minimum; (4) Close rural cash offices but leave Clacton to deal with cash transactions; (5) Close all cash offices and make no direct provision for paying by cash; (6) Close all cash offices and provide cash payment machines; and (7) Close all cash offices and use instead an outsourced bill pay service to take cash payments on the Council’s behalf. |
| Conflicts of Interest Delared (and Dispensations Granted by the Monitoring Officer) :- | None. |
| Contact Officer :- | Interim Head of Customer Services -Jill Coleshaw |
| Decision to Take Effect at end of :- | 2012/02/03 |
| Attachments :- | A2 Report Cash Collection Service (196K/bytes) |