Decision details

Housing Complaints Policy

Decision Maker: Corporate Director (Operations and Delivery)

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To obtain the approval of the Corporate Director (Operations and
Delivery), in consultation with the Housing Portfolio Holder, to
introduce a stand-alone Complaints Policy for the Council’s tenants
and leaseholders to meet the requirements of the Housing
Ombudsman’s revised Complaints Handling Code.

Decision:

That the Corporate Director (Operations and Delivery), having consulted with the Housing Portfolio Holder, agrees to the introduction of the proposed revised Complaints Policy for the Council’s tenants and leaseholders.

Alternative options considered:

Option 1 - To introduce a Housing Complaints Policy
Option 2 - For the Council not to introduce this policy
Option 3 -

Publication date: 28/09/2022

Date of decision: 27/09/2022

Accompanying Documents: