Decision details

replace the existing contact centre technology and support contract.

Decision Maker: Deputy Chief Executive (Corporate Services)

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

.TReference the attached report. Key decision considerations included; Mitel’s announced withdrawal of support for integration with Microsoft Skype/ TEAM which plays a key element of the Council’s converged communication and Cloud migration strategies, cost, product quality, solution reliability, Council reputation, technology fit with the customer service team needs, fully supportive of the customer service strategy and the digital transformation strategy.

Decision:

To replace the Council’s contact centre supporting technology contract directly through the government G-Cloud9 procurement framework for a period of 3 years

Alternative options considered:

Please see attached report. The procurement is via the UK Government G-Cloud9 framework which is fully compliant with the Official Journal of the European Union (OJEU) Procurement Regulations and can be used in accordance with the Council's Procurement Procedure Rules.

Publication date: 12/06/2019

Date of decision: 12/06/2019

Accompanying Documents: